Customer feedback,clustered into your backlog
The feedback that should drive your roadmap is scattered: a Slack channel, app-store reviews, a survey dashboard, a support escalation. Khint sweeps it into one work session, clusters it into counted themes with a single AI action, and files the winners as Jira or Linear tickets, without you pasting a single quote into a spreadsheet.
Everyone has the feedback,
nobody has it in one place
Ask a PO what customers want and you'll get a confident answer built on the last three loud threads. The quiet signal (the fourth-most-requested thing, mentioned once a week for a quarter) never survives the trip through Slack scrollback, review pages you can't select text on, and a synthesis spreadsheet nobody finished. Khint's three pillars close that gap together: Memory holds the sweep, Capture reads the feedback that lives in pixels, and Agents do the clustering and the ticket-writing, all behind one palette shortcut. This is sweeping inbound signal into new backlog items; for triaging a live support queue ticket-by-ticket, see the support triage page instead.
The same quarter of feedback, two ways
What changes when the sweep has a home.
- Re-open every Slack thread, copy the good quotes
- Retype the app-store reviews by hand
- Paste it all into a sheet, eyeball the themes
- Lose the source of half the rows by Friday
- Pull the threads and channels into a session
- Drag a box over what you can't copy
- One Action clusters it into counted themes
- File the winners as tickets from the palette
From scattered quotes to filed tickets
A feedback sweep, step by step.
Open one session for the whole sweep
Before you start gathering, start a Memory session, call it Q3 feedback review. Everything you pull or capture from here on is logged into it, and its compacted summary follows you into every AI action you run. The sweep stops living in seventeen browser tabs and starts living in one place, on your machine.
Pull the Slack side without copy-pasting
Feedback piles up in Slack first: a #feedback channel, a sales rep's thread about a lost deal, a support escalation. With Slack connected on the integrations page, open the palette and run Pull channel on the feedback channel, or Pull thread on the long ones. Each pull lands in your session, replies in order. Turn a Slack thread into a Jira ticket →
Capture the feedback you can't select
App-store reviews, a survey tool's verbatim panel, a screenshot of a churned customer's email. A lot of the voice of the customer is pixels. Pick Extract text in the palette and drag a box around it; the words come back as plain text and the capture logs to the same session. Image files drop straight onto the Capture tab.
Run one Action to cluster it into themes
Now the synthesis. Save an Action once: group these verbatims into named themes, count mentions, keep one quote each (the Generate button drafts the prompt from that description). Select your collected notes, hit the shortcut, and the scattered quotes come back as a ranked list of themes. Because your session context rides along, the model sees the pulls and captures too, not just the paragraph you selected.
File the top themes where the team works
A theme with twelve mentions deserves a ticket, not a bullet in a deck. Select it and run Create issuefor Jira or Linear from the same palette. Khint drafts the ticket and files it, and the created key logs back into your session as the paper trail. From there it's ordinary backlog work. Refine it to sprint-ready →
The customer's words never move to a cloud tool
A feedback sweep is customer data: names, complaints, sometimes a churned account's parting email. In Khint, the session that holds your sweep lives in a local database on your machine and is never synced to Khint's servers. When you run the clustering Action, only the text you selected plus the session's compacted summary is sent for processing, not your files, not your other windows. The synthesis stays yours; only the tickets you deliberately file leave, into the tracker you chose. How Khint handles your text →
Common questions
How do I get customer feedback out of Slack and into one place?
Connect Slack once from Khint's MCP page by pasting a token, and the palette gains Pull thread and Pull channel rows. Pull channel reads the recent messages of your #feedback or #voice-of-customer channel into Khint; Pull thread grabs one long discussion, every reply in order. With a Memory session active, each pull is logged into that session, so by the end of your sweep, the session holds the Slack side of the story without a single copy-paste.
A lot of feedback isn't copyable text: app-store reviews, survey dashboards. What then?
That's what Capture is for. Open the palette, pick Extract text, and drag a box around the review or the verbatim on screen. The words land on your clipboard as plain text, and the capture is logged to your active session. If the feedback arrived as an image file (an exported chart, a screenshot someone attached), drop it on the Capture tab instead. Either way it becomes text you can cluster, not pixels you have to squint at.
How does the AI actually turn a pile of quotes into themes?
You save the instruction once as an Action, something like: group these verbatims into themes, name each theme, count the mentions, keep one representative quote per theme. You don't have to write that prompt by hand: type a one-line description in the Action editor and Generate drafts it for you. Then select your collected notes anywhere and run the Action with one shortcut. If a Memory session is active, its compacted context rides along, so the model also sees the Slack pulls and captures you logged during the sweep, only your selected text plus that summary is ever sent, nothing else on your machine.
Can I file the winning themes as tickets without switching apps?
Yes. With Atlassian or Linear connected, the palette has Create issue rows for both: select a theme, run Create issue, and Khint drafts and files it. The Jira create flow can even reuse one of your saved Actions as the formatting step, so tickets come out in your house style. If you do this every quarter, chain it into a Workflow (cluster, then create the issue) and the whole move becomes one keystroke.
Let the quiet signal reach the roadmap
Free with 10 AI actions and 5 captures per day. No credit card. One session, one shortcut, and the spreadsheet retires.